Work at home : the artisans will have to announce their prices on the Internet
The order was published Saturday in the official Journal and will enter into force on the 1st April next : the professionals working at the home of individuals for troubleshooting, repairs or maintenance in the areas of building and equipment of the home, such as plumbers, electricians or locksmiths, will soon have to compulsorily display their fees on the internet if they have a website. On the other hand, the benefits of connecting to a public network “done by a dealer of a public service or under his responsibility and which are the subject of an underwriting public” are not relevant.
All the information regarding the hourly rate of labor, the terms and conditions of counting of the estimated time, the price of flat-rate benefits, travel expenses, or the character free, or paying for the estimate, which should already be for the most part communicated to the consumer before any service, “must also be easily accessible on any area of communication line dedicated to the professional”, says the text.
consumers must be able to keep the replaced parts
Before any work, professionals will need to provide the client with a detailed document which should include the information previously specified in the repair order and the quote. In addition, the consumer must be informed that he can keep the parts, elements or devices replaced.
The activity of troubleshooting at home is one of the first posts of registration of complaints received by the Directorate for the repression of fraud (DGCCRF). This last was conducted in September of an awareness campaign designed to inform consumers about the practices of some professionals of the troubleshooting at home, take advantage of their vulnerability for wrong.
The sectors affected by the decree :
- masonry ;
- humbug and engineering …
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