Pay for exchange or refund his train ticket, the idea of not really seduces travelers. Yet from the month of April, a user who wishes to change its TGV ticket or the reimbursement must pay five euros fee. The day before his departure or on the day, it will cost him 15 euros. Subscribers and pros ticket holders are less penalized by the SNCF. For them, these transactions will remain free until the day before departure. From there, the costs will amount to five euros.
Objective? Increase fill rate too low for the TGV, only 65% on average. “ Every Friday, there are 5000 people who would like to take the train and who can not because the seats were reserved by people who are not going to use them. So actually, this is 5000 seats which are blocked for anything , “said Rachel Picard, Director of SNCF travel.
SNCF also like to build low-cost deals in 2016. These announcements are involved in a difficult context for the group. Since the attacks in November, SNCF estimates its losses in the tens of millions of euros.
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