The consumer association UFC-Que Choisir has remained the Thursday, July 2 Booking.com hotel booking site so that it modifies or deletes some of the provisions it considers “unfavorable to . consumers, even abusive or illicit “
” The report is severe: behind the dream of a plethora of enchanting hotels around the world, hides a myriad clauses – not less than 50 – that the association considers particularly unfavorable to consumers, or – for many of them – unfair or unlawful. “
Comments” unreliable “
” We have reason to believe that the advice may not be reliable “, believes Alain Bazot, president of the Consumer Association. The website reserves the right to actually “change or remove any content that displease him,” which means that some adverse comments can be “simply denied or suppressed” .
Furthermore, in case of problems with the room reservation, Booking disclaims all responsibility under the UFC. “If you have a problem with your room reservation, Booking is not responsible. If the price listed on the site differs from the final price paid, Booking is not accountable. If the quality is not up to the ratings and reviews posted online, Booking is not responsible, “, denounced the association.
” Violation the Data Protection Act “
The UFC-Que Choisir is also concerned about what it considers to be a lack of respect for users’ personal data. Booking reap well, she said, “cookies” (small files that inform those navigating the Internet) without the consent of the user. Yet the law requires sites they offer Internet users the possibility to refuse these cookies. “This is a violation of the Data Protection Act” says Alain Bazot.
At the end of April, the online reservation center scolded by hoteliers for abuse of dominance had made commitments to boost competition. These commitments were to take effect on 1 st of July.
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