The SNCF will harden as of May 1, the conditions of exchange and refund of TGV and Intercity tickets by making them pay operations, while providing in return for new benefits for discount cards holders. Exchanges and ticket refunds will now be charged 5 euros from thirty days before the departure of the train, and then increase to 40% of the ticket price with a 15 euro cap on the eve and the day of departure for TGV, per person each way. The ceiling is set at 12 euros for booking at Intercity. The deduction can therefore reach up to 30 euros, including an exchange for a return ticket.
The operation, however, will remain free for discount cards holders (Young, Weekend Child + + Senior) until the day before departure. It will be charged 5 euros the day before and the day of departure. The new device does not apply to rates “pro” or social tariffs such map “large family”. So far, these operations were free until departure. A fee of 12 euros were applied on departure day, 3 euros for card holders.
Better manage
seats
The SNCF announced in January this new tariff policy that will allow it to better manage its seats. “The goal is that customers call the available places before, so that someone else can buy them” and that the trains with better load factors, said then Rachel Picard, director of SNCF Voyages. According to SNCF, 5000 seats are discounts available at the last moment, due to last minute cancellations.
In an attempt to compensate for this hardening, the SNCF announced Friday three steps to the 3 million cardholders. “From Sunday, these cards will ensure a systematic reduction of 25% on any train any day, and 30% for the card Young,” said Valerie Dehlinger, responsible for steering the offers in Travel SNCF. Cardholders will be also apply an additional 10% discount on Prem’s tickets. Finally, the 25% reduction systematically apply the TGV international destinations.
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