Bloctel, phone anti-solicitation list, enters service – Le Parisien

To end windows sellers, wine or other credit houses canvass by telephone? The new opposition service calling, Bloctel, set up by the government following the consumption law, went into service on Wednesday.

“Consumers can today register their telephone numbers, fixed or portable, Bloctel,” said the Secretary of State the consumption.

Inclusion on the list, which allows to oppose the calling, is the www.bloctel.gouv.fr website and must be confirmed by email.

interested consumers create their secure personal account, on which they can add or remove numbers, renew their registrations, and make a report or a complaint.

in case of difficulty of access to internet, consumers can register by mail

 New growth driver for commercial enterprises, telemarketing explodes. The platforms that practice are able to solicit millions of people to promote products or services to a customer. In a study published the magazine “In Touch” customer relations specialist reveals the excesses of the system and the limits of reform.

For this, he monitored for six months a hundred landlines and mobile. Among the companies behind the most intensive call campaigns, SFR tops (up to four calls per week), according to the magazine. Then come Engie (formerly GDF Suez) and Canal +.

The protection against telephone marketing is effective within 30 days and valid for a period of 3 years renewable.

“Bloctel is a simple, free and effective service that meets this need,” said Martine Pinville, the Secretary of State for consumption.

Meanwhile, telephone canvassing of companies “should consult this list and marketing to consumers who are enrolled it is now prohibited,” the statement said.

If a consumer continues to be canvassed by a professional as he is on the list Bloctel, he can make a claim on the website.

the General Directorate of competition, consumer and fraud Control (DGCCRF) will then investigate and penalize offenders professional to an administrative fine of up to € 15,000 for an individual and up to € 75,000 for a corporation staff.

while registered Bloctel, the consumer may still continue to receive business calls with which it is related, as his bank or telephone company.

organizations such as pollsters or associations in order not profit may also contact the consumer registered Bloctel, since they are not commercial prospecting.

the commissioning of Bloctel is “insufficient progress” for the CLCV consumer Association . “The great weakness of the mechanism lies in the need for a consumer to make the step to sign up for three years on this anti-prospecting list,” says the association ensuring that “many consumers, especially the most vulnerable, this approach will not do. “