Total: 134,536 euros. It is shocked that the town of Cognac (Charente) has had in discovering an invoice from the operator Orange. Blame it on a boiler became “mad”, or more seriously, a device failure. To understand what happened, we must know that since 2004, PLCs installed on all boilers of the Town Hall are scheduled to call in case of failure, the maintenance service.
except that after a indident, a faulty boiler called, throughout the month of April 2015, a maintenance service number … become overtaxed. “it was a low cost number. But the Telecoms regulator has made changes and has reassigned this issue to a commercial server, surcharged. the problem is that we do has not reported “, says Patrick Sedlacek, first deputy Cognac, West , which reveals information Friday, June 17
And Orange sent the bill to the Pharaonic sum, while the contract passed the operator for its boilers is limited to 60 000. “The city will not pay because it has nothing to do” , insists Patrick Sedlacek.
Orange clears. “in this case, we are not responsible. We have certainly provided a line, but the municipality has installed a router by a private company. it is the setting of this router that was a problem. We were not awarded the number in question. it is we who have paid the bill, we turn against the town “ , said the operator’s communication service. Waiting to settle the dispute, Orange ensures that the discussion remains very open with the city.
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