Fnac sells its after-sales service to an external provider – L’Express

There will be more clean service at Fnac. This will now be an external service provider who will take calls from unhappy customers or plagued by a defective product.

This was revealed group of unions in Paris on Wednesday. In reaction to this news Friday, employees of the subsidiary Fnac Attitude, which includes 90 people including charge of customer phone calls, walked off the day on the site in Gagny Seine-Saint-Denis.

“Fnac, who built his entire reputation on customer relations, will entrust it to an external provider, deplores the CFTC delegate Metin Akca. The brand is losing its soul” . “our sales have been discovered by a registered letter received at home March 23, Lenzo adds Catena, a delegate Seci-Unsa. Never management had talked about it before.” The 40 employees of the subsidiary Fnac Direct, responsible for monitoring Internet orders are also affected by this transfer. According to Le Parisien , the external service provider should resume service on June 24 is the company B2S.

“Other services will follow”

“Fnac has over a billion on the table (for the purchase of Darty). It so it must make savings elsewhere. it starts with us. But in my opinion other services will follow, “ahead of his side Sakimoski Daniel, delegate Unsa. Le Parisien says to the group management of cultural products, “the operation has nothing to do with the purchase of Darty since the reflection of the sale of the two entities is earlier.”

Its leaders are explained on this assignment in the daily newspaper: “With the constant development of our business, we need to have a customer service that allows us to respond to market challenges and B2S is one of industry leaders with clients such as Coke, Orange or SFR. with these professionals, employees of attitude and Fnac Direct will have growth opportunities. and there is no reason that their contracts are changing. ” In March, the group had indicated in this regard that there is a “business recovery and all” employees “no impact” on employment of these, which will be “taken to the same conditions “for wages and seniority.

The cultural agitator Fnac hold of the iconic brand home appliances Darty April 27. Since then, the unions fear job losses.