Teleperformance is “the world leader in media management outsourced customer experience”, with “311 contact centers in 65 countries.” A Blagnac, near Toulouse, this company generated 3.4 billion euros in turnover in 2015 is poised to further improve its operation with new software that will allow call centers to share best workload says La Dépêche du Midi .
“This is not an acceptable constraint”
Problem: for the 140 employees of the center responsible for Numericable customers SFR, this software requires making by email any request for pause, says France Bleu. Even a pee break, credited the 30 minutes to which employees are entitled to a day of 7:00. “An attack on the dignity of the human person” according to the hygiene and company safety committee. “This is not an acceptable constraint,” says The Dispatch anonymous employee. She recalls that 7% of the workforce being “older or with disabilities”, they can not expect a hierarchical green light to satisfy this natural need.
The Inter calls for release March 1 Friday 25 from 14:00 to 17:00. Teleperformance has not responded to requests from The Dispatch, or those of France Bleu . When contacted by The Express, the company did not respond either. According to Thierry Godec, CFDT delegate contacted by L’Express, management now seems reluctant to implement the software. In 2012, she was sentenced to 750 euros fine by the Labour Court for alleging that a union employee to take pee breaks.
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